Working on Tickets

Most software engineering organizations manage work using some form of Tickets. These can be JIRA issues, GitHub Issues, Redmine tickets, etc. Handling these tickets effectively is crucial to being a successful software engineer.

Questions to ask when you’ve been assigned a ticket

• [ ] Do I understand why this should be done?
• [ ] Do I understand how this should be done?
• [ ] What are the key challenges in this project?
• [ ] How long do I have to complete this?
• [ ] Who can I ask if I have technical questions?
• [ ] Who do I ask if I have functionality questions?

Deliverables

When you’ve finished a ticket, you should be delivering all of these components. Some teams may choose to omit some most of these items. If your team does, fork this project and edit this file!

• [ ] Technical specification
• [ ] Code
• [ ] Tests
• [ ] Technical documentation (how it works)
• [ ] User documentation (how to use it)

Next step: Code Review